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How long has The Planning Tool System been used?
Used successfully since 2014.

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How many other organizations are using The Planning Tool  System?
Over 100

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What type of free support is available?

We offer unlimited free support via online request through the database or email. We provide step-by-step instructions, with screen shots, for your questions. We want the database to be an effective tool for your organization, so we are always happy to help!

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What are the hours of support?

Normal business hours for support (Mon-Friday, 9-5 Central time). Non-business hour support available for emergencies or special situations (international clients, etc).

 

Technical

What is the system's up-time?
Greater than 99%

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What are the technical specifications?
Since The Planning Tool is web-based (cloud) database, it only requires a computer with an Internet connection.

 

What are the Internet web browser specifications?

The software supports Mozilla Firefox, Internet Explorer 8 or higher, Google Chrome and Safari. We recommend Mozilla Firefox or Google Chrome. Internet Explorer users will experience decreased performance compared with the other browsers.

Can I access the database on a Macintosh (Apple) computer?
Yes, Mozilla Firefox, Google Chrome and Safari 3 or higher are supported by our software for Apple Macintosh computers.

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Define system security.
We take your data security seriously and have implemented industry best practices, including the following:

Encryption

• All information is encrypted with a 256‐bit SSL certificate.
• Passwords are encrypted in the database and not known to us.

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Usernames and Passwords

• Strong passwords are required and need to be changed regularly.
• Username identity is protected; users are locked out after 5 unsuccessful login attempts.
• Administrators are able to unlock accounts and reset passwords.

Data Ownership

• All of your data is owned by you and can be downloaded into Excel spreadsheets at any time.

 

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